Appointment Confirmation
As a courtesy to our patients, MUSE Clinic offers appointment reminders via SMS and/or phone calls. These reminders are intended to help you keep track of your scheduled appointments.
Please note the following terms regarding our appointment reminder service:
- Courtesy Reminders: We send out SMS and/or call you to remind you of upcoming appointments. These are not guaranteed and should not be solely relied upon.
- Email Confirmations: Each appointment scheduled will be followed by a email confirmation including the date, time and location details.
- Patient Responsibility: It is your responsibility to remember your appointment. Failure to receive a reminder does not excuse missed appointments.
- Cancellations & Rescheduling: If you need to cancel or reschedule, you must contact the clinic directly. Do not reply to automated messages.
- Update contact info: Please ensure your contact details are accurate and notify us of any changes.
By booking an appointment, you agree to these terms and consent to recieve communication from us.
Initial Consulation Fee
By scheduling a consultation, you acknowledge and agree to the following terms.
- A consultation fee of $195 is required at the time of booking your appointment.
- The fee is non-refundable, regardless of the outcome of the consultation or any future engagement.
- Rescheduling requests must be made at least 24 hours in advance. Failure to do so will result in forfeiture of the consultation fee.
- If canceling or do not attending the consultation you forfeit the consultation fee.
- The consultation fee covers time, expertise and administrative preparation. It does not guarantee any specific outcome or service beyond the consultation.
By proceeding with your booking, you confirm your acceptance of these terms.
Cancellation & Refunds
MUSE Clinic respects that your time is valuable and appreciate that you understand ours is too.
We have a 24hour cancellation policy.
Any cancellations made within the 24hr period will result in a cancellation booking fee of $250 being applied, this is due at the time of the cancelation or appointment no show.
MUSE Clinic treatments can be purchased as an individual service and also in packages making them more cost effective. These purchases as well as skincare purchases are final and not refundable for problems which arise outside of our control as a provider or if you:
- changed you mind
- insist on having a service provided in a particular way, against our advice
- failed to clearly explain your needs to our clinician/staff
Our cancellation policy are in line with The Australian Competition & Consumer Commission
Referral program
MUSE Clinic offers a ‘refer-a-friend’ program.
Any new patient who attends our clinic for the first time and notifies reception upon sign in who referred them to our clinic will receive $50 towards their treatment. As a thank you the person who referred will also receive a $50 credit on their account to redeem at their next treatment.
This referral credit is only valid for in-clinic treatments or gift cards. This credit is not available to be used for any retail or skincare products. Referral credit is not available to be used on our online shop.
This credit can not be transferred to another person or company.
This is strictly for a first time patient to MUSE Clinic and the credit cannot be retrospectively added previous payments and/or invoices.
Treatment disclaimer
All treatments provided at MUSE Clinic are personalised to the individual, and results may vary from person to person. While we are committed to achieving the best possible outcomes using proven techniques and medical-grade products, it is important to understand that no treatment can guarantee a specific result. Individual responses are influenced by a variety of factors, including age, skin type, genetics, and lifestyle.
Some procedures may require multiple sessions or ongoing maintenance for the best outcomes. Your practitioner will provide a personalised treatment plan, though timelines and final results can vary.
Prior to any procedure, clients are asked to provide informed consent, acknowledging the nature of the treatment, potential risks, and the understanding that results cannot be assured. We also encourage clients to carefully follow all post-treatment care instructions, as these play an important role in the overall outcome.
In the event that your treatment outcome does not meet your expectations, we kindly invite you to contact us for a follow-up consultation. Our team will assess your progress and, where appropriate, discuss further options or adjustments to support your goals. While refunds or compensation are not offered for outcomes that differ from expectations, we are here to support you through your aesthetic journey with care, transparency, and professionalism.
Website terms of use
This website (Site) is operated by Integrated Cosmetics Pty Ltd ABN 49 626 787 371 (we, our or us), trading as MUSE Clinic. It is available at: https://www.museclinic.com.au and may be available through other addresses or channels.
Consent: By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy (available on our Site) (Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.
Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):
- anything that would constitute a breach of an individuals privacy (including uploading private or personal information without an individual’s consent) or any other legal rights
- using our Site to defame, harass, threaten, menace or offend any person
interfering with any user using our Site - tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site
- using our Site to send unsolicited email messages
- facilitating or assisting a third party to do any of the above acts
Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.
No commercial use: Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.
Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
- copy or use, in whole or in part, any Content
- reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party
- breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content
User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.
You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:
- you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms)
- neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.
Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:
- they are complete, accurate, reliable, up-to-date and suitable for any particular purpose
- access will be uninterrupted, error-free or free from viruses
- our Site will be secure
You read, use and act on our Site and the Content at your own risk.
Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Jurisdiction: Your use of our Site and these Terms are governed by the laws of New South Wales. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
For any questions and notices, please contact us at:
Integrated Cosmetics Pty Ltd ABN 49 626 787 371
Email: muse@museclinic.com.au
